Conditions of sale

INTRODUCTION:

The present conditions of sale apply for the purchase of the proposed products on the internet, through the website: johnnyrapina.com owned and managed by Johnny Company S.r.l. Blv Vitosha 65 1000 Sofia Bulgaria. By making a purchase, the client entirely accepts these terms of sales, confirming contextually the data transmission, through the shopping basket system, to have read and accepted unconditionally these conditions of sale, even if the order is made with other means of communication : e-mail or phone.

PRODUCTS

The images showing our products are representations as similar as possible to the products available in stock and so they can not be exactly identical in terms of: shade, shape and dimension, to the real products that will be sent. In any case, Johnny Rapina undertakes to mantain and if necessary, to update periodically, the images so that the Client will not perceive any slight difference. The prices of the products shown on the website are tax-included.

PURCHASE AND ACCEPTANCE OF ORDERS

All purchase must be done through the electronic instruments of commerce present on the website: http://www.johnnyrapina.com so that the customer can easily have access to the present conditions of sale and to our privacy policy. However, it is possible to forward an order through other means of communication (e-mail or phone), but they must be arranged before between the customer and the team that manages the website activities. Once having received the order, our team will check the data contained in it and it will give confirmation to the client concerning the availability of goods within 24/48 hours and it will inform you abour the necessary informations to complete the payment and so the transaction. In case the goods are not currently available, we will contact you and suggest alternative products that you might wish to purchase or with prior consent of the customer, we will consider valid only the goods immediately available. In case that the customer has already payed the ordered goods, but at the time of dispatch the articles are no longer available, then our team will suggest alternative solutions, or it will totally refund to you all the goods that it can not be sent. The selling contract stipulated between johnnyrapina.com and the customer is to be intented concluded when the customer receives the confirming receipt of his order, containing the relevant details of the purchased articles, the total price including shipping fees and the selected method of payment. Any liability is excluded to johnnyrapina.com for direct or indirect damages to people and/or things, deriving from non-acceptance, even partial, of an order.

MEANS OF PAYMENT

We do not send goods by cash on delivery but only with previous payment to avoid excessive operating costs. The means of payment that we accept are: ·Credit Card ·PayPal. In all cases, goods will be supplied after your payment is cleared.

SHIPPING AND TIME OF DELIVERY

Shipping fees are carriage forward and they are specified both by the shipping basket and by the confirming email that the customer will receive once the order is shipped. All orders with verified and credited payment, will be sent within 3 working days with express courier service and the delivery is usually withing 24/72 hours according to the place in the national territory. However, delays can occur due to the courier service or force majeure, therefore johnnyrapina.com will not take any responsability in case goods will not reach their destination within the normal timeframe foreseen. In any case, it will be possible to contact the team of johnnyrapina.com to receive informations on the current status of your order. In case the requested goods remain on stock at a branch of the chosen courier, the customer will receive an email and he will have to follow the instructions to solve and promptly collect the package. If the unclaimed goods will stay more than 3 working days on stock, you could be charged of additional fees of logistical/administrative nature, from a minimum of €20.00 to a maximum of €60.00.

EXCHANGE OF ERRONEOUS OR FAULTY GOODS

The customer must inform us within 3 working-days from the delivery, his will of returning goods because he has received: erroneous or faultygoods. In case of an inaccurate order and thus if the customer might receive different goods from what he has actually ordered, he will have to inform us through email. We will answer supplying all the necessary details to let the client send back the erroneous goods. Once we receive the package, we will immediately prepare the shipping of the correct goods and we will refund the shipping fees that the customer had to pay to return the wrong items. We do not accept return of packages paid cash on delivery. Please note that while the goods remain in your possession you are under a duty to ensure that the goods are kept safe, not used, intact and with their original packaging.

REQUEST OF SIZE CHANGE

In case the customer wishes to change the size of the t-shirts he has ordered, because once received they are too small or too big, he can obviously askf for an exchange, remembering that the shipping fees are at its own expense. The customer only needs to send us an email and we will give you all the necessary details to proceed with the exchange. We must specify that the erroneous products MUST NOT have been ABSOLUTELY worn nor washed, otherwise we cannot proceed with the exchange. For obvious reasons, for all the t-shirts with handcrafted printing or models with personalized printing, it will not be possible to ask for size change. We remind our customers that near every item there is the SIZE button, by clicking it you will have access to a chart with measurement in centimeters and other informations concerning wearability of products, which will be useful to choose the best size. If the consultation of that chart is not enough, you can contact us through email, providing height and weight of the person that will wear the garment and we will help you suggesting the best size.

RIGHT OF WITHDRAWAL

From the proved date of delivery, the customer will have 10 working-days to ask for goods refund, exercing your right of withdrawal within the meaning of D.LGS.206/05 S.M.I and within this period, he will have to send us the notification through registered mail, anticipated by email to tees@johnnyrapina.com and after in paper form to: Johnny Company S.r.l. Blv Vitosha 65 1000 Sofia Bulgaria. Once we receivethe registered mail, we will take charge of contacting our customer, who will have to return the goods within 10 working-days, using a secure and traceable shipping. The shipping of goods that is being returned is under exclusive responsibility of the customer.
The refunded items must not have been ABSOLUTELY worn nor washed, they must be intact and complete of all their original parts, packaging, confection and containing bags included. Once we have checked the integrity of the goods, we will refund you through bank transfer or if possible, under customer request, through PayPal. The refund is meant for the entire value of the goods, all shipping fees are excluded, both outward and return, which will be at the expense of the customer. In case the returned goods has signs of damage, missing parts or damages due to the lack of padding used to return, we will send a notification to the customer who will have 10 working-days to collect the goods at our address or arrange a re-dispatch to the sender, at his expenses. If no agreement is made within the time limit set, Johnny Company S.r.l. Blv Vitosha 65 1000 Sofia Bulgaria will be released from any obligation and it will reuse the goods as it sees fit.

UPDATING AND CHANGES OF THE CONDITIONS OF SALE

johnnyrapina.com reserves the right to modify the abovementioned conditions of sale as well as all the datas, images and informations contained in the website, in every moment and with no notice, too.

COMPETENT COURT

In case of disagreement between Johnny Company S.r.l. Blv Vitosha 65 1000 Sofia Bulgaria and the customer, the court of Sofia will be the exclusive competent.